Jim Rohrer

Managing Partner

Jim Rohrer

Successful in many environments and in various sized companies

Built a 15,000 person customer service network for a very large company

• Received over 6,000 compliments annually
• Subject of a Harbridge House Study on excellence

Led a financial turnaround by “reframing the service delivery” for a huge
corporate division

• Pay for performance plan led to a culture change
• Translated service excellence to financial success

Structured and led a private startup positioning it for growth and financial
success

• Right sized with appropriate facilities and processes
• Improved the financial position leading to a profitable sale of the
  company

Developed a service network for a dot com and helped it achieve an IPO

• Implemented the solution at a very rapid growth situation

Assisted a very old family owned business improve profitability and market
position

• Revised the service offering and increased revenue

Assisted a manufacturing branch operation make dramatic service improvements

• Improved focus resulting in a more efficient service operation

Assisted a family owned business achieve its strategic focus

• Focusing on the core business led to improved sales and profits

Anne Buzbee Skewes

VP of Sales and Marketing of The Loyalty Partners

Successful IT Sales & Marketing Professional

Expertise in developing and implementing business solutions.

Experienced account management change agent.

Specialized in solution evangelism and product business management.

Developed solutions which resulted in fast-paced fact finding and decision
making.

Known for unique collaborative skills and superb client/customer relationship
experiences.

Unique ability to determine business needs and requirements and to meet
those needs with technological solutions.

Business Skills

• Proven skill in establishing and maintaining executive and client relationships.
• Recognized expert at business needs analysis and assessing the business
  impact of technology.
• Excel at the design, management and delivery of Marketing and Sales
  Programs.
• Demonstrated leadership skills in direct, cross-functional and virtual
  management.
• Extensive experience in presentations and public speaking at the executive
  and technical level.

Selected Career Achievements

• Saved a Fortune 500 firm over $180 Million in potential lost revenue
  by driving customer requirements for computer servers. This was accomplished
  to understanding customer requirements through business needs analysis
  and driving these requirments into the engineering process.
• Drove the Asia Pacific sales for high-end computer servers for a Fortune
  500 firm. Responsible for unit and revenue goals, with an emphasis on
  strategic and datacenter opportunities. Team of four people met our revenue
  goal of $6,022 Million.
• Managed strategic account team and grew my company’s presence within
  Lockheed Martin by meeting the sales goal of $90 Million. Negotiated
  the Corporate buying agreement between my company and Lockheed Martin.
  Managed customer problem resolution and customer service needs for Lockheed
  Martin.
• Developed decision criteria for the disposition of budget-impacted
  engineering products/projects for a Fortune 100 company. Represented
  annual revenue of $40 Million, with overall systems and systems integration
  revenue of $250 Million, annually.
• Drove new software product introduction including customer requirment
  deinition, marketing strategy, pricing, sales training, and user group
  activities.
• Managed the application development team driving the architecture and
  development of the Advanced Research Planning Agency (ARPA) specified
  Software Engineering Environment (SEE).
• Software Technical Director for the Investment Review Board for Consulting
  Services and a Fortune 100 caompany. Reviewed over $100 Million in potential
  investments.
• Drove engagement and business requirements definition with several
  Fortune 100 companies, in diverse industries, to design and execute their
  e-Business program.
• Drove the World Wide Product Marketing meetings for a Fortune 500 company.
  These meeting ranged in attendance from between 800 to 1000 attendees.
• Drove World Wide Product Training for new servers, and in two years,
  reached over 3000 Sales, Support Engineers and Partners.
• Invited speaker at customer events and industry forums: IEEE Conferences,
  Software Manageability (ACM conference), UniForum, SunWorld, DB Expo,
  SAS User’s Group, DEC World, and Informix World Wide User Group.

Maria Dominguez

VP Client Services The Loyalty Partners

A wide range of experience from Oil Field Engineer and Manager, to R&D,
Manufacturing, Engineering, Sales and Sales and Engineering Management.

Expertise in asking the right questions enabling unusually levels of customer
problem solutions.

Helped a large customer drive service delivery intervals to their customers
during a critical growth period.

• Identified the critical problem and urgently implemented the solution
• Developed custom training to meet their needs
• Successfully delivered the specific training they needed in manageable
  increments of time
• Customer improved order accuracy that greatly reduced delivery intervals

Extensive experience delivering large projects, end to end, from initial
proposal development to project implementation.

Developed and implemented cost effective growth strategies and plans for
a large customer:

• Identified needs and prioritized locations and quantities
• Balanced budgetary constraints with need for meeting their customer’s
  requirements

Led sales, engineering, and delivery teams through the unprecedented data
and telecommunications boom.

• Successfully developed and implemented new processes and procedures
  to prioritize customer requirements
• Effectively adjusted our resources to meet the ever changing requirements
  of our customer

Bachelor of Science in Electrical Engineering from Purdue University and
numerous job related training courses in engineering, sales, negotiation,
mediation and including Executive Education in Business Development from
Thunderbird University.