My high speed provider has a very unusual thought process when it comes to providing problem resolution or other services issues.
Are you ready for this? This provider takes the view that if anything prohibits the customer from being able to successfully use their computer, it’s their (the high speed provider’s) problem. That’s right; they provide answers to the problem whether it’s their issue, a computer issue, a software issue or a telephone company issue.
This company is expanding rapidly, and has demonstrated this unusual commitment to their customers for several years. They pride themselves as giving “old fashioned service” even with this modern product.
Does this make me and other customers more loyal to them? You bet it does, and we tell everyone who will listen.
Tags: Add new tag, Customer Loyalty
