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	<title>The Loyalty Partners &#187; Customer Loyalty</title>
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		<title>April is International Customer Service Month</title>
		<link>http://theloyaltypartners.com/blog/2010/03/29/april-is-national-customer-service-month/</link>
		<comments>http://theloyaltypartners.com/blog/2010/03/29/april-is-national-customer-service-month/#comments</comments>
		<pubDate>Mon, 29 Mar 2010 00:34:41 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>

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		<description><![CDATA[April is the month where you are to make a special effort to create more loyalty among customers. I’m not kidding, there’s a month dedicated to this.  It seems strange that you only have to do this one month a year. Is there a month for being nice to your Mom or telling the truth?  [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>What Causes Businesses to Fail</title>
		<link>http://theloyaltypartners.com/blog/2009/11/16/what-causes-businesses-to-fail/</link>
		<comments>http://theloyaltypartners.com/blog/2009/11/16/what-causes-businesses-to-fail/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 19:39:48 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>

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		<description><![CDATA[Reprinted with permission of Evergreen Newspapers When the economy turns down, there is always an increase in business failures. At the same time, there are always businesses which thrive even in tough times.  I have thought a great bit about why this dichotomy exists. I recently completed Jim Collins new book “How the Mighty Fail.” [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Bad Service is Hard to Sell</title>
		<link>http://theloyaltypartners.com/blog/2009/01/12/bad-service-is-hard-to-sell/</link>
		<comments>http://theloyaltypartners.com/blog/2009/01/12/bad-service-is-hard-to-sell/#comments</comments>
		<pubDate>Mon, 12 Jan 2009 22:22:57 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>

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		<description><![CDATA[I recently read the quip, &#8220;Service isn&#8217;t what it used to be; it never was.&#8221; One approach to service in the auto business is to include it in the price of the car. BMW and Mercedes do this the best and they generally deliver very high levels of service. Selling prepaid service is not a [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Airlines are asking the wrong question….and focusing on the wrong answers.</title>
		<link>http://theloyaltypartners.com/blog/2008/05/22/airlines-are-asking-the-wrong-question%e2%80%a6and-focusing-on-the-wrong-answers/</link>
		<comments>http://theloyaltypartners.com/blog/2008/05/22/airlines-are-asking-the-wrong-question%e2%80%a6and-focusing-on-the-wrong-answers/#comments</comments>
		<pubDate>Thu, 22 May 2008 15:23:31 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Add new tag]]></category>

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		<description><![CDATA[David Carpenter of the Associated Press wrote in a Denver Post article on May 20th that the airline industry has almost uniformly made a poor showing on the industry&#8217;s latest satisfaction survey. His title &#8220;There&#8217;s ire in the air&#8221; resonates with anyone who has flown recently. My take is that most airlines not only don&#8217;t [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Old Fashioned Service&#8230;A New Idea</title>
		<link>http://theloyaltypartners.com/blog/2008/05/21/old-fashioned-servicea-new-idea/</link>
		<comments>http://theloyaltypartners.com/blog/2008/05/21/old-fashioned-servicea-new-idea/#comments</comments>
		<pubDate>Wed, 21 May 2008 01:02:13 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Add new tag]]></category>

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		<description><![CDATA[My high speed provider has a very unusual thought process when it comes to providing problem resolution or other services issues. Are you ready for this? This provider takes the view that if anything prohibits the customer from being able to successfully use their computer, it&#8217;s their (the high speed provider&#8217;s) problem. That&#8217;s right; they [...]]]></description>
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