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	<title>The Loyalty Partners &#187; Customer Loyalty</title>
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		<title>What Every Business Can Learn from General Motors</title>
		<link>http://theloyaltypartners.com/blog/2009/12/04/what-every-business-can-learn-from-general-motors/</link>
		<comments>http://theloyaltypartners.com/blog/2009/12/04/what-every-business-can-learn-from-general-motors/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 18:43:05 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[What's important here]]></category>
		<category><![CDATA[Customer Loyalty]]></category>

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		<description><![CDATA[It is certain that General Motors new board will replace the now-fired CEO Fritz Henderson with someone from outside the company. Fundamental change almost never comes from company insiders. It&#8217;s interesting that Detroit&#8217;s auto makers have been known as the big three for five decades or so. I&#8217;ve personally never heard them referred to as [...]]]></description>
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		<title>Airlines are asking the wrong question….and focusing on the wrong answers.</title>
		<link>http://theloyaltypartners.com/blog/2008/05/22/airlines-are-asking-the-wrong-question%e2%80%a6and-focusing-on-the-wrong-answers/</link>
		<comments>http://theloyaltypartners.com/blog/2008/05/22/airlines-are-asking-the-wrong-question%e2%80%a6and-focusing-on-the-wrong-answers/#comments</comments>
		<pubDate>Thu, 22 May 2008 15:23:31 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Add new tag]]></category>

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		<description><![CDATA[David Carpenter of the Associated Press wrote in a Denver Post article on May 20th that the airline industry has almost uniformly made a poor showing on the industry&#8217;s latest satisfaction survey. His title &#8220;There&#8217;s ire in the air&#8221; resonates with anyone who has flown recently. My take is that most airlines not only don&#8217;t [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Old Fashioned Service&#8230;A New Idea</title>
		<link>http://theloyaltypartners.com/blog/2008/05/21/old-fashioned-servicea-new-idea/</link>
		<comments>http://theloyaltypartners.com/blog/2008/05/21/old-fashioned-servicea-new-idea/#comments</comments>
		<pubDate>Wed, 21 May 2008 01:02:13 +0000</pubDate>
		<dc:creator>jimrohrer</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Add new tag]]></category>

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		<description><![CDATA[My high speed provider has a very unusual thought process when it comes to providing problem resolution or other services issues. Are you ready for this? This provider takes the view that if anything prohibits the customer from being able to successfully use their computer, it&#8217;s their (the high speed provider&#8217;s) problem. That&#8217;s right; they [...]]]></description>
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